Last updated: 1 August 2026

These Terms and Conditions (“Terms”) govern the roadside assistance, breakdown, towing, recovery and related services (“Services”) provided by Breakdown.lk (“we”, “us”, “our”) to you, the customer (“you”). By requesting or accepting our Services — by phone, WhatsApp, our website contact form, or in person — you agree to these Terms. Please read them carefully.

1. Who we are

Breakdown.lk is a 24-hour mobile roadside assistance and vehicle recovery service operating across Sri Lanka, based in Pannipitiya. You can reach us on 071 350 5087 or via WhatsApp on the same number.

2. Our Services

We provide roadside assistance and recovery services which may include, without limitation: jump-starts, flat tyre assistance, emergency fuel delivery, vehicle lockout assistance, towing, flatbed and winch recovery, car and vehicle transport, and on-site minor fault diagnosis. The specific service provided depends on your vehicle, the fault, and the situation on arrival.

We will make reasonable efforts to reach you within the estimated arrival time given at the point of dispatch. Arrival times are estimates only and may be affected by traffic, weather, distance, road conditions and demand. We do not guarantee a specific arrival time and are not liable for delays outside our reasonable control.

3. Quotes and pricing

We do not publish fixed prices because the cost of a job depends on your location, vehicle, the nature of the fault, distance and the equipment required. Before we dispatch a crew, we will provide you with a quote based on the information you give us. This quote is given in good faith on the basis of that information.

If, on arrival, the actual job differs materially from what was described (for example, the vehicle is in a different condition, location, or requires additional equipment or recovery rather than a roadside fix), we will inform you and, where possible, agree a revised price with you before proceeding. You are under no obligation to proceed if you do not accept the revised price.

If we attend and, through no fault of ours, are unable to help — for example the vehicle requires specialist workshop repair we cannot perform on site — we will tell you clearly. We do not charge a call-out fee where we are genuinely unable to provide any assistance, though this does not apply where a service has been partially or fully performed, or where you decline a reasonable service or revised quote after we have travelled to you.

4. Payment

Payment is due on completion of the Service unless otherwise agreed in advance. We accept cash, and bank transfer or online payment. Where payment is by bank transfer or online, the Service is considered settled once funds are confirmed received. We will provide payment details at the time. Please retain your own record of any transfer.

Prices quoted are inclusive of applicable taxes unless stated otherwise. Any additional services requested and agreed during the job may be charged in addition to the original quote.

5. Your responsibilities

You agree to:

• Provide accurate information about your location, vehicle and the fault when you request Service;
• Confirm that you are the owner of the vehicle, or are authorised by the owner to request Service and to authorise any towing, recovery or work on it;
• Be present (or ensure an authorised person is present) at the vehicle when our crew arrives, unless otherwise agreed;
• Ensure the vehicle is legally owned, insured and roadworthy to the extent required by law, and disclose any known hazards (for example, a modified vehicle, a leaking fuel tank, or hazardous cargo);
• Remove or secure any valuables and personal belongings; we are not responsible for items left in a vehicle;
• Follow the reasonable safety instructions of our crew at the scene.

You confirm that by requesting recovery or towing you authorise us to move and transport the vehicle to the agreed destination.

6. Liability

We take reasonable care in providing our Services and our crews use methods appropriate to your vehicle. However, to the fullest extent permitted by law:

• We are not liable for pre-existing faults, damage or wear, or for faults that develop or become apparent as a result of the underlying breakdown itself;
• We are not liable for damage arising from inaccurate or incomplete information you provide, from undisclosed vehicle conditions or modifications, or from the vehicle’s existing mechanical or structural condition;
• We are not liable for any indirect, incidental or consequential loss, including but not limited to loss of income, missed appointments, or onward travel and accommodation costs;
• Our total liability for any claim arising from a Service is limited, to the extent permitted by law, to the amount paid by you for that Service.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded under the laws of Sri Lanka. Your statutory rights as a consumer are not affected.

Any claim relating to alleged damage caused during a Service must be raised with us at the scene where possible, and in any case notified to us in writing within 48 hours of the Service, with reasonable supporting detail, so that we have a fair opportunity to inspect and investigate.

7. Insurance

You remain responsible for ensuring your own vehicle insurance is valid. Our attendance or recovery of your vehicle does not transfer any insurance responsibility to us. Where a job involves an insurance claim of yours, any dealings with your insurer remain between you and them.

8. Cancellation

You may cancel a request before our crew is dispatched at no charge. If you cancel after a crew has been dispatched and is en route or has arrived, we reserve the right to charge a reasonable amount reflecting the travel and time incurred. We will tell you if such a charge applies.

9. Safety and refusal of service

The safety of our crew, you, and other road users comes first. We may decline or discontinue a Service where we reasonably consider it unsafe, unlawful, or beyond the scope of what we can safely perform — for example, an unsafe roadside position, a vehicle carrying hazardous material, or where a person at the scene is abusive or threatening.

10. Third-party fulfilment

In some cases we may arrange for a trusted partner to fulfil part of a Service (for example specialist recovery). Where we do, we will act in good faith in selecting a suitable partner, but the direct service relationship and these Terms continue to apply between you and us for the job we arranged.

11. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you request a Service is the version that applies to that Service.

12. Governing law

These Terms are governed by the laws of Sri Lanka, and any disputes are subject to the jurisdiction of the courts of Sri Lanka.

13. Contact us

Questions about these Terms? Contact Breakdown.lk on 071 350 5087, via WhatsApp on the same number, or through the contact form on our website.

Privacy Policy

Last updated: 1 August 2026

This Privacy Policy explains how Breakdown.lk (“we”, “us”, “our”) collects, uses and protects your personal information when you contact us or use our website and Services. We are committed to handling your information responsibly and only as described here.

1. Who we are

Breakdown.lk is a 24-hour mobile roadside assistance and vehicle recovery service operating across Sri Lanka, based in Pannipitiya. For any privacy question, contact us on 071 350 5087 or via WhatsApp on the same number.

2. Information we collect

We collect only the information we need to provide our Services and respond to you:

• Contact details — your name and phone number when you call, message us on WhatsApp, or submit our website contact form.
• Service information — your location, vehicle details and a description of the fault, so we can send the right help.
• Payment information — where you pay by bank transfer or online, we receive confirmation of payment. We do not store your card or full bank account details on our website.
• Website usage data — when you visit our website, standard technical data such as your approximate location, device and browser type, pages viewed and referring page may be collected automatically through cookies and analytics tools (see our Cookie Policy).

3. How we use your information

We use your information to:

• Respond to your enquiry and dispatch assistance to you;
• Provide, quote for, and complete the Services you request;
• Contact you about your request, including by phone or WhatsApp;
• Take and confirm payment;
• Keep basic records of jobs for our own operational and accounting purposes;
• Improve our website and understand how visitors use it.

We do not sell your personal information. We do not send marketing messages unless you have asked us to.

4. WhatsApp and phone contact

When you contact us via WhatsApp or phone, your message and number are handled through those services and are also subject to the privacy terms of the relevant provider (for example, WhatsApp). We use your number to respond to your request and coordinate the job.

5. Sharing your information

We keep your information confidential and share it only where necessary:

• With a member of our crew or a trusted fulfilment partner, strictly to carry out the Service you requested (for example, sharing your location with the crew coming to you);
• Where required by law, regulation, or a lawful request by an authority;
• With service providers who help operate our website (such as hosting and analytics), who may process limited technical data on our behalf.

6. Third-party services on our website

Our website uses certain third-party services that may process limited data:

• Google — we may use Google services such as Maps, and search tools that help our site appear in search results. Google may set cookies and process usage data under its own privacy policy.
• Analytics and SEO tools — we use tools to understand site traffic and manage search performance.
• Hosting and caching — our site is hosted and cached to load quickly; server logs may record standard technical request data.

7. How long we keep your information

We keep your information only as long as needed for the purpose it was collected — to complete your job, keep reasonable operational and accounting records, and meet any legal obligation. After that, we delete or anonymise it.

8. Keeping your information secure

We take reasonable measures to protect your information against loss, misuse or unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

You may ask us to confirm what personal information we hold about you, correct information that is inaccurate, or delete information we no longer need to keep. To make a request, contact us using the details below. We will respond within a reasonable time.

10. Children

Our Services and website are intended for adults. We do not knowingly collect information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always the one published on this page.

12. Contact us

To ask about this policy or your information, contact Breakdown.lk on 071 350 5087, via WhatsApp on the same number, or through the contact form on our website.

Cookie Policy

Last updated: 1 August 2026

This Cookie Policy explains how Breakdown.lk (“we”, “us”, “our”) uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site work properly, remember your preferences, and give the site owner information about how the site is used. Similar technologies such as pixels and local storage work in comparable ways.

2. Why we use cookies

We use cookies to:

• Make the site work — essential cookies that enable core functions such as page loading, security and caching. The site cannot function properly without these.
• Understand usage — analytics cookies that tell us, in aggregate, how visitors find and use our site so we can improve it.
• Support maps and search features — third-party services such as Google may set cookies when their features (for example, an embedded map) are used on a page.

3. Types of cookies we use

• Strictly necessary cookies — required for the website and its security and performance features (including caching) to operate. These are always active.
• Analytics/performance cookies — help us measure and improve site performance. These are only used where permitted.
• Third-party cookies — set by external services we use, such as Google, subject to their own policies.

4. Managing cookies

You can control and delete cookies through your browser settings. Most browsers let you refuse or remove cookies, and tell you when a cookie is being set. Please note that if you block essential cookies, some parts of the site may not work as intended.

Guidance for managing cookies is available in your browser’s help pages (for example, Chrome, Safari, Firefox or Edge under Settings → Privacy).

5. Third-party cookies

Some cookies are set by third parties whose services appear on our site, such as Google Maps or search-related tools. We do not control these cookies. Please refer to the relevant third party’s privacy and cookie policies for details on how they use them.

6. Changes to this policy

We may update this Cookie Policy from time to time. The current version is always the one published on this page.

7. Contact us

Questions about our use of cookies? Contact Breakdown.lk on 071 350 5087, via WhatsApp on the same number, or through the contact form on our website.