Last updated: 1 August 2026

This Privacy Policy explains how Breakdown.lk (“we”, “us”, “our”) collects, uses and protects your personal information when you contact us or use our website and Services. We are committed to handling your information responsibly and only as described here.

1. Who we are

Breakdown.lk is a 24-hour mobile roadside assistance and vehicle recovery service operating across Sri Lanka, based in Pannipitiya. For any privacy question, contact us on 071 350 5087 or via WhatsApp on the same number.

2. Information we collect

We collect only the information we need to provide our Services and respond to you:

  • Contact details — your name and phone number when you call, message us on WhatsApp, or submit our website contact form.
  • Service information — your location, vehicle details and a description of the fault, so we can send the right help.
  • Payment information — where you pay by bank transfer or online, we receive confirmation of payment. We do not store your card or full bank account details on our website.
  • Website usage data — when you visit our website, standard technical data such as your approximate location, device and browser type, pages viewed and referring page may be collected automatically through cookies and analytics tools (see our Cookie Policy).

3. How we use your information

We use your information to:

  • Respond to your enquiry and dispatch assistance to you;
  • Provide, quote for, and complete the Services you request;
  • Contact you about your request, including by phone or WhatsApp;
  • Take and confirm payment;
  • Keep basic records of jobs for our own operational and accounting purposes;
  • Improve our website and understand how visitors use it.

We do not sell your personal information. We do not send marketing messages unless you have asked us to.

4. WhatsApp and phone contact

When you contact us via WhatsApp or phone, your message and number are handled through those services and are also subject to the privacy terms of the relevant provider (for example, WhatsApp). We use your number to respond to your request and coordinate the job.

5. Sharing your information

We keep your information confidential and share it only where necessary:

  • With a member of our crew or a trusted fulfilment partner, strictly to carry out the Service you requested (for example, sharing your location with the crew coming to you);
  • Where required by law, regulation, or a lawful request by an authority;
  • With service providers who help operate our website (such as hosting and analytics), who may process limited technical data on our behalf.

6. Third-party services on our website

Our website uses certain third-party services that may process limited data:

  • Google — we may use Google services such as Maps, and search tools that help our site appear in search results. Google may set cookies and process usage data under its own privacy policy.
  • Analytics and SEO tools — we use tools to understand site traffic and manage search performance.
  • Hosting and caching — our site is hosted and cached to load quickly; server logs may record standard technical request data.

7. How long we keep your information

We keep your information only as long as needed for the purpose it was collected — to complete your job, keep reasonable operational and accounting records, and meet any legal obligation. After that, we delete or anonymise it.

8. Keeping your information secure

We take reasonable measures to protect your information against loss, misuse or unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

You may ask us to confirm what personal information we hold about you, correct information that is inaccurate, or delete information we no longer need to keep. To make a request, contact us using the details below. We will respond within a reasonable time.

10. Children

Our Services and website are intended for adults. We do not knowingly collect information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always the one published on this page.

12. Contact us

To ask about this policy or your information, contact Breakdown.lk on 071 350 5087, via WhatsApp on the same number, or through the contact form on our website.